Our Services

We take delivery as seriously as we take design. Therefore, we pride ourselves on providing fast, affordable and easy to communicate services.

You will find a breakdown of our shipping options below.

When your order is shipped, we will send you a shipping notification email with tracking information. Please note that orders may be shipped multiple times, and items ordered together may not be shipped on the same day. Unfortunately, sometimes items may be out of stock and cancelled from your order. In this case, you will receive email notifications about any cancellations. We will not charge you for cancelled items.

Note that
for pre-sale products, please expect a longer delivery period.

Please note that due to the ongoing impact of COVID-19, our shipping ETA is longer than usual in some cases.

How to track my package?
You can track your order on this website: https://www.17track.net/en. If you don't know your order number, you can find it by checking your order confirmation email or sending an email to us.

After you create a shipping label for your order, you will find the tracking number under the "Tracking" section.

If you have any other questions, please contact us.

How can I change my shipping address?
If the package has been shipped and is in transit, please contact the carrier to correct the delivery address. If the package has not been shipped, please feel free to contact us and provide your new shipping address.

What if something breaks when it arrives?
It is best to take a video of the packaging when receiving the goods. If anything is broken, please contact our customer service and provide a photo or video, we will follow up your question.

Email: service@therusticfurniture.com

What should I do if there are missing items in my order?
It is best to take a video of the packaging when receiving the goods. If there is any missing, please contact our customer service and provide relevant photos, we will send you the missing part.

Email: service@therusticfurniture.com